In this 8020Info Water Cooler  we step up “the ladder of responsibility” for decision-making, put employee complaints in categories, pose questions to ask before hiring someone you know socially, offer tips for marketing, reading and dealing with turnover, and counsel you to consider context. Enjoy!

The Ladder of Responsibility for Choices
Handling Four Types of Employee Complaints
Make Someone Happy
A Tip to Counter Team Turnover
The List: Questions to Ask Before Hiring a Friend
Consider the Context
Reading: Grow Your Spine and Manage Abrasive Leadership Behaviour
Reading: Rules for Radicals

Vol-23_No-08_May-29-2023 Read More »


ISSUE #350! In this 8020Info Water Cooler we focus on a strategy development theme to celebrate a special milestone — Issue #350! Below you’ll find some of our most referenced content from over the past 20+ years. Enjoy!

Strategy Is About Making Choices
Mission and Vision Frame Your Strategies
Strategy’s Companion … Change
Implementation Brings Your Strategy to Life
Five Zingers on Stakeholder Engagement
The List:  Planning Under Uncertainty
Bringing Values and Identity Into Strategy Development
Reading: The Guru Guide | Strategy Bites Back

Vol-21_No-15_Nov_1-2021 Read More »