Communication Secrets of The Explainer

In this 8020Info Water Cooler we look at the art of explanation, the roles of safety and clarity in innovation work, tips for coaching and reviewing performance, three distinct roles for system partners, and providing your board with a better agenda package.

Communication Secrets of The Explainer
Getting the Board Data Pack Right
A Formula for Workplace Innovation
Improving your Performance Reviews
The List: 10 Things Good Coaches Do
Specialized Roles for Collaborating Partners
Reading: Hidden Potential
Reading: Clear Thinking

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In this 8020Info Water Cooler we rethink work schedules, customer service molehills, leadership responsibilities, really listening, developing others, and coaching when behaviours are bad. Enjoy!

Rethinking Work Schedules
How to Become a Great Leader
Beware of Customer Service Molehills
Should you Leave Your Superstars Alone?
The List: Coaching Questions for Bad Behaviour
Leadership That Really Listens
Reading: Governance as Leadership | HBR Family Business Handbook

Vol-21_No-5_Apr_05-2021 Read More »


In this edition of The 8020Info Water Cooler we discuss how doubt affects decision making, the benefits of being a “caring coach” for customers, the downside of to-do lists, and ways to keep learning at work. Plus, we invite your input for our special 300th anniversary issue of The 8020Info Water Cooler. Enjoy!

Doubt And Decision-Making
Become The Caring Coach
Why To-Do Lists Cause Distress
Try The Five-Hour Rule
Overcoming Barriers To Learning
Input For Our Next Issue

vol-18_no-15_oct_22-2018 Read More »