In this 8020Info Water Cooler  we step up “the ladder of responsibility” for decision-making, put employee complaints in categories, pose questions to ask before hiring someone you know socially, offer tips for marketing, reading and dealing with turnover, and counsel you to consider context. Enjoy!

The Ladder of Responsibility for Choices
Handling Four Types of Employee Complaints
Make Someone Happy
A Tip to Counter Team Turnover
The List: Questions to Ask Before Hiring a Friend
Consider the Context
Reading: Grow Your Spine and Manage Abrasive Leadership Behaviour
Reading: Rules for Radicals

Vol-23_No-08_May-29-2023 Read More »


In this 8020Info Water Cooler we look at getting out of survival and burnout zones, how to lead through a no-win scenario, tips for interviewing customers, start-up systems, whose interest your board serves, and signs of non-inclusive hiring. Enjoy!

Getting out of Survival and Burnout Zones
How to Lead through a No-Win Scenario
The Wrong Way to Interview Customers
Start-up Systems Matter Too, Not Just People
Five Red Flags for Non-Inclusive Hiring
Whose Interest Does Your Board Serve?
Reading: Stage (Not Age) | This is Marketing

Vol-22_No-11_Aug-01-2022 Read More »


In this 8020Info Water Cooler we look at promoting change, encouraging staff, better check-in conversations, T-shape skill sets and knowing when it’s time to pull the plug. Enjoy!

Two Techniques for Promoting Change
Focus Your Check-In Conversations
The One-Minute Manager’s Top Takeaway
Scratch the Degree Requirement
When To Pull the Plug
Consider Hiring “T-Shaped” Leaders
Reading: A New Way to Think
Reading: Range (Why Generalists Triumph in a Specialized World)

Vol-22_No-07_May_09-2022 Read More »


In this 8020Info Water Cooler we focus on the power of patience, the SCORRE presentation method, consensus-anchored strategy, leadership presence, and how mental categories frame market positioning. Enjoy!

The Power of Patience
Presentations Score with SCORRE
Four Elements of Leadership Presence
Before Hiring Ask This Question
Mental Categories Frame Your Positioning
Testing for Consensus

Vol-20_No-2_Feb_03-2020 Read More »


In this 8020Info Water Cooler we look at the challenge of managing the pace of change at your organization, ways to map customer experience and service blueprints, improving how you post jobs, the value of being direct, and a model for strategic action — the OODA Loop. Enjoy!

The Pace of Change
Hold Back on Advice and Ask Questions
Subtlety Can Be Overrated
Why You Lack Job Applicants
The Model: OODA Loops
Mapping Client Experiences

Vol-19_No-07_May_13-2019 Read More »


In this 8020Info Water Cooler we offer two approaches to strategic planning as well as tips from a top stupidity expert, how to deal with liars, and the impact of personality on employee engagement. Enjoy!

The Five Ws Of Strategic Planning
Personality And Employment Engagement
How To Reject A Strong Job Candidate
Provide Opportunities For Integrity
The List: Tips From A Top Stupidity Researcher
Presenting Strategic Choices

Vol-19_No-05_April_01-2019 Read More »


In this 8020Info Water Cooler we focus on insight-producing questions — questions to explore complex issues, balance personal interactions, dissect decisions and outcomes, hire more effectively, and chill out heated conversations. Enjoy!

The Good, The Bad, And The Decision
A Big Question To Ask Regularly
Questions For Small Business Hiring
Dissecting The Heated Conversation
Six Types of Socratic Questions
It’s All In The Timing

Vol-19_No-03_Feb_18-2019 Read More »


In this 8020Info Water Cooler we share tips on strategy development along with ways to prevent collaborative burnout, maximize your networking efforts, stay connected to promising job applicants, and define your identity through narrative. Enjoy!

Let Your Strategy Grow Like Weeds
Preventing Collaborative Burnout
The Value Of A Buyer’s Map
Maximizing Your Networking
Retaining Good Candidates
The Story-Identity Equation

vol-18_no-11_July_30-2018 Read More »