#407 – May 19, 2025 Cultivating Conflict Resilience … Hello, fellow strategists! In this issue we look at conflict resilience and listening, catalytic questions, why employees quit, and policy for digital security, along with other insights, tools and frameworks to help you achieve success with your strategies. Quick Takes Cultivate Conflict Resilience Through Listening […]
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In this 8020Info Water Cooler we rethink work schedules, customer service molehills, leadership responsibilities, really listening, developing others, and coaching when behaviours are bad. Enjoy!
Rethinking Work Schedules
How to Become a Great Leader
Beware of Customer Service Molehills
Should you Leave Your Superstars Alone?
The List: Coaching Questions for Bad Behaviour
Leadership That Really Listens
Reading: Governance as Leadership | HBR Family Business Handbook
Vol-21_No-5_Apr_05-2021 Read More »
In this 8020Info Water Cooler we look at the regression phase of a crisis, design lessons from architecture school, listening in times of chaos, updating your own “subconscious normal”, and a list of reference-checking questions. Enjoy!
Dealing With The Pandemic’s Regression Phase
Lessons From Architecture School
The Three Pandemic Plans You Need
Addressing Your Own “New Normal”
Questions for Reference Checking
Listening in Times of Chaos
Vol-20_No-7_June_8-2020 Read More »
Take Advantage Of SCARF Social Behaviours
The Secret To Good Listening
Improving Your Virtual Meetings
Say No To No — Try Yes Instead
Mental Effects That Undercut Decision-Making
Thinking About How To Disrupt HR
vol-16_no-13_Sept_26-2016 Read More »
