In this 8020Info Water Cooler we look at helping others to achieve their potential, some enduring and recycled management tools, tips on delivering negative feedback, goofing off, principles of continual improvement (Kaizen), and crisis communications. Enjoy!

When an Employee Doesn’t Meet Potential
Management Tools: Recycled and Enduring
How Best to Deliver Negative Feedback
Make Room for Skylarking
The List: 10 Principles of Kaizen
Seven Assessments for Communications in a Conflict
Reading: The Manager’s Handbook
Reading: How to Change

Vol-23_No-13_Sept-11-2023 Read More »


In this 8020Info Water Cooler we look at how expertise may derail your decision-making, using praise, managing marketing gambles, the rule of three, plus tips for podcasting and crisis communications. Enjoy!

Are You Blinded By Your Expertise?
The Gambler And The Marketer
Applying The Rule Of Three
Praise Better Than Correcting Failures
The Business Podcast Primer
Crisis Communications

Vol-20_No-4_Mar_16-2020 Read More »


In this 8020Info Water Cooler we look at the challenge of managing the pace of change at your organization, ways to map customer experience and service blueprints, improving how you post jobs, the value of being direct, and a model for strategic action — the OODA Loop. Enjoy!

The Pace of Change
Hold Back on Advice and Ask Questions
Subtlety Can Be Overrated
Why You Lack Job Applicants
The Model: OODA Loops
Mapping Client Experiences

Vol-19_No-07_May_13-2019 Read More »