In this 8020Info Water Cooler we look at hybrid approaches to remote and on-site work, changing change management, a model for looking at pain points in customer experiences, focusing on SEO, and the dangers of “drift” in decision-making. Enjoy!

Four Buckets for Hybrid Return to Work
Why Change Management Has to Change
The Best Know the Best
Search Engines Can Power Your Brand
Three Levels of Customer Experience
Are You Drifting?
Reading: Information Graphics | The Heart of Business

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